Last Updated: 11/09/2023
1. Refund Policy
At Get Xtream IPTV, we strive to provide you with high-quality IPTV services and products. We understand that sometimes circumstances may require a refund. Please read our refund policy carefully to understand your rights and obligations when requesting a refund.
1.1 Eligibility for Refund
We offer refunds under the following circumstances:
a. Cancellation of Subscription: If you cancel your subscription within [3 days] of purchase, you are eligible for a full refund.
b. Service Interruptions: In case of prolonged service interruptions or technical issues that we cannot resolve within a reasonable time frame, you may be eligible for a prorated refund.
1.2 How to Request a Refund
To request a refund, please contact our customer support team at support@getxtreamiptv.com with the following information:
Your name and contact details
Order/subscription number
Reason for the refund request
Any additional information that may help us process your request
1.3 Refund Processing
Refunds will be processed within 5 business days from the date of your request. We will notify you by email once your refund has been processed.
1.4 Refund Method
Refunds will be issued using the same payment method used for the original purchase.
2. Returns Policy
2.1 Eligibility for Returns
We do not accept returns for digital products or services. However, if you have purchased any physical hardware or equipment from us, please follow the manufacturer’s warranty and return policy provided with the product.
3. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Email: support@getxtreamiptv.com
4. Changes to This Policy
Get Xtream IPTV reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Please check this page regularly for updates.
By using our services, you agree to the terms and conditions outlined in this policy.